Amendments can only be made prior to the sailing date which in this case was never requested. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. This company is totally unreliable and impossible to contact. Buying tickets went pretty well online. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. You can check the status of your refund using IRS Wheres My Refund? If I enter a wrong license plate number, is correction required? This is my first negative review for a company. Add passengers: pay for additional passengers. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Buying a ticket was easy but now to see how the experience on board will be in a few months! Booking a ferry online is cheap, easy and fast with Direct Ferries. Months later, it is impossible to get a refund. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Thanks for taking the time to respond but you're mistaken about the cancellation. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. I had the same problem with P&O and vouchers. A refund will be given, however an administration fee of 10 will be deducted from the total fare. 2023 Trustpilot, Inc. All rights reserved. Each ferry company has its own policy. Our credit card was charged but we never received any confirmation or ticket information. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Have a browse through our website and use our simple ferry booking Bought wrong ticket because they shower wrong results. ferry However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? We booked with Direct Ferries, tried to amend it a few weeks before travelling. I was referring to the company changing their cancellation terms retrospectively. Also there is a choice of "lounges," but there is no explanation of the differences. !Their phone number is turned off for incoming calls!!!WHY????!! Certainly worth trying your luck. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. There was a mistake on your site, and you cannot admit it. ), Sailings to and from over 178 Countries and Islands. Do not use these guys EVER. So cross. How do we get a confirmation? Will I get a refund if I cancel my booking? The prizes changes after you first buy the ticket. manufactured with at least 1/8 of an inch tread. The most USELESS COMPANY EVER!!!! Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. It may not display this or other websites correctly. Dear Donal, Many thanks for your review! This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I have bought it carefully, I have checked my email, spam etc. Instead we have an inside room. Companies can ask for reviews via automatic invitations. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. ***. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. So now I just lost my money, because of their incompetence. I will avoid any dealings with them again. Thank you for booking with Direct Ferries. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. COVID-19 Information Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is impossible to contact them and they are basically holding my money! I got the cash but obviously just the value of our cancelled tickets. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Can I request a ticket cancellation/change on behalf of another passenger? Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Stay away!! Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Don't really get your point. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Brittany Ferries are really helpful. Stay away. How long does it take for the refund to appear in my bank account? We are very sorry about the issue. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Refund instead of credit notes! - Brittany Ferries As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Ferryhopper has its own terms of use, which you can read here. Find out when we're open and how to contact us. Unhelpful Customer Service not prepared to engage or help with simple requests. Click on a category below to reveal the related questions. Please don't hesitate to contact us, if you have any queries. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Dont understand that. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. WebIf you decide that you do not wish to keep the building. Learn when you may be eligible for a refund and how to request reimbursement. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Tripadvisor performs checks on reviews. ferry is delayed or cancelled Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Please don't hesitate to contact us, if you have any queries. It's now a month later and they still haven't refunded me! WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. 91% of travellers recommend this experience. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct WebNeeded to change tickets. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Direct Ferries Reviews | Read Customer Service Reviews of It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. WSF is the largest operating public ferry system in the US! Coronavirus outbreak Q&A: advice for travellers - Which? News What are the refund/exchange policies in light of the current situation. Direct Ferries Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Thank you for booking with Direct Ferries. Please don't hesitate to contact us, if you have any queries. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Please do not hesitate to send us a message or give us a call. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket.