Securely attach the Parcel Connect label to your parcel covering the original delivery label. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. You will need your order number and email/last 4 digits of your phone number. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Returns via the portal are fully tracked. One of our customer service agents will be more than happy to look into this for you. 3. Repack your items. One of our customer service agents will be more than happy to look into this for you. You don't need to remember to keep your proof of postage - it's all digital! There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Re-pack the item in its original packaging with labels and tags still attached. Click here to generate and print off your returns label and to find your nearest store. 3. Select your preferred return option (Print returns label at home or in store options). US returns are simple and low cost. Om van de volgende voordelen te genieten. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Pierced jewellery cannot be returned for health and hygiene reasons. Returns and Refunds - Boohoo EU Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Keep an eye on your . This does not affect your statutory rights. To experience the full world of Boohoo, please enable these or check whether another program is Oversized Palm Shirt And Swims | boohooMAN USA Once you have processed your return in the portal you're ready to post it off! It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. 90z Revival, Once you have processed your return in the portal you're ready to post it off! Returns Policy | Returns Portal - boohooMAN To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Hear about exclusive offers, get early access to collabs & quicker checkout. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. letter-spacing: 10px; This does not affect your statutory rights. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . Items must be unworn and unwashed with the original labels attached. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Make sure you keep your proof of postage! Post if off! Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Log onto our portal here. Great, happy shopping! Customer Service - boohoo | Womens and Mens Clothes Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Login to our returns portal. Om van de volgende voordelen te genieten. You don't need to remember to keep your proof of postage - it's all digital! Choose whether the return is for a purchase made in-store or online. Your refund will be processed once we've received your unwanted items. weareMAN. Once you have processed your return in the portal you're ready to post it off. Returns - boohoo Follow the steps below: 1. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. A typical refund will take up to 14 days + your banks handling time. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. This can take up to 7 days to show in your account and is dependent on your bank's processing time. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. No packaging, no problem! Make sure you keep your proof of postage! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. (These need to be unworn/unwashed/unused and with original tags) Returns and Refunds - Boohoo ANZ If you have any questions about extending your invoice, please contact Klarna. Returns Policy | Returns Portal - boohooMAN Your refund will be processed once we've received your unwanted items. Log onto your Portal here . With loads of styles landing each week and regular trend updates you can be sure to get the latest. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Your order will be held in the locker for 72 hours. Click here to start a return. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. You can unsubscribe at any point. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Shorts, We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. To save on returns cost, its best to return your items in one parcel. Returns via the portal are fully tracked. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Tell us what you are returning and why :). 90z Revival, weareMAN. blocking them. *Extra 10% discount sent via email to new subscribers only. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. I can't see the refund on my bank statement. You don't need to remember to keep your proof of postage - it's all digital! You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. Graphic Tees. Log onto our portal here. 4. Unfortunately we don't offer an exchange facility. Your browser's Javascript functionality is turned off. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Whether you're on website or app, just flip the switch! With just one click you can reduce the energy used by this website. How long does it take to process my return? below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. We've gone paperless! A refund will then be issued by Zippay once your return has been processed. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. On receiving your return the next step is for us to check the item(s). Buy Now, Pay Later! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. them or get a refund. Please note, we cannot offer refunds on cosmetics and pierced jewellery. What should I do if I receive an incorrect or faulty item? Returns are FREE for premier customers. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Jeans, You can return using the steps above. Login to our returns portal. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. Items must be unworn and unwashed with the original labels attached. Your refund is on its way. Just pop your items in something non see-through, sealable & waterproof. Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. Simply return your item(s) and reorder for a replacement. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Shorts. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Hoodies, Your browser's Javascript functionality is turned off. On receiving your return the next step is for us to check the item(s). You can unsubscribe at any point. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Post if off! Your browser's Javascript functionality is turned off. Cool with that? Follow the steps below: 1. 3. Please wait 14 days before contacting us about your refund if you havent heard from us yet. If your items dont make it back to us, youll need to open a dispute with the carrier. Make sure you keep your proof of postage! For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Ive paid with Zippay How do returns & refunds work? Please return unsuitable items in its original packaging. Make sure you keep proof of postage! For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Your return arrives back at boohooMAN! Unfortunately we don't offer an exchange facility. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. If youre a customer in the EEA, you get 14 days to cancel your contract with us. Swim Shorts, For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please wait 14 days before contacting us about your refund if you havent heard from us yet. There are a couple of other ways to cancel your contract with us. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Please return unsuitable items in its original packaging. You will need your order number and email/last 4 digits of your phone number. boohoo aren't able to extend your invoice. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. 2. If youre a customer in the EEA, you get 14 days to cancel your contract with us. One of our customer service agents will be more than happy to look into this for you. Hear about exclusive offers, get early access to collabs & quicker checkout. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 4. All rights reserved. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. Returns via the portal are fully tracked. Items must be returned within 28 days of receipt. You can return your item to us for a refund, and then place a new order to get the item of your choice. You dont need to remember to keep your proof of postage its all digital! A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 1, 2, 3! Don't worry, if this does happen we will contact you first. Either print your returns label at home or in store. You will need your order number and email/last 4 digits of your phone number. 4. Sites-boohoo-ANZ-Site We're sorry to hear that you've received an incorrect or faulty item. With loads of styles landing each week and regular trend updates you can be sure to get the latest. See our, On dirait bien que vous nous rendez visite sur. Make sure you keep your proof of postage! Widow Hill Road So that we can get this fixed for you please head over to our Contact Us section. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Graphic Tees. Returns are FREE for premier customers. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You've got 28 days to send something back to us from the day you receive it. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. 2. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. *Extra 10% discount sent via email to new subscribers only. You will need your order number and email/last 4 digits of your phone number. UK Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. There is no returns label in my parcel, how do I return? Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Log onto your Portal here . Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. blocking them. By subscribing, you agree to receive marketing communications from boohoo by email. 5. 3 Select your preferred return option Print returns label at home. Shorts, All InPost Lockers are in well lit, safe and secure areas with ample parking. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Your return arrives back at boohoo! Boohooman Returns Portal - LoginWave There is no returns label in my parcel, how do I return? If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Returns and Refunds - Boohoo EU Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items dont make it back to us, youll need to open a dispute with the carrier. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You'll get an email once we receive your returned item. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Locations include supermarkets, petrol forecourts and train stations. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. To experience the full world of Boohoo, please enable these or check whether another program is Print off your returns label and attached it to your parcel. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Returns Policy at boohoo.com Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. If you use the returns portal, the process for returns is as follows: Repack your items. Tell us what you are returning and why. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! 1. If your items dont make it back to us, youll need to open a dispute with the carrier. Returns cost $4 and you can track them as they make their way back to our US hub in New York. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. You'll get an email once we receive your returned item. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If you decide to keep one of the items, you need to pay for delivery. You will need your order number and email/last 4 digits of your phone number. You've got 28 days to send something back to us from the day you receive it.
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