alight customer care representative job description

They may often give instructions by phone and besides performing clerical tasks, they also assist . The assessors like to know that you are familiar with the company and with the position for which you are interviewing. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. You will You will be notified during the hiring process which checks are required by the position. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Travel We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Bilingual (English/Spanish) Customer Care Rep - Virtual. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. * Initiate new leave cases in our system We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Apply for Sr. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Are you interested in helping us shape the future of work and life for organizations, people and their families? We strive for Excellence Every Day by collaborating with our clients and colleagues. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Try to use specific examples from your work or school history that relate to the question asked. This training will take place during the first 5-weeks of your employment, and the hours are full time. They inform them about products and services, answer their questions and resolve their issues. Our story starts with a simple, universal truth: Every business is a people business. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) In addition to a base salary, this position may be bonus eligible. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. It is a very convenient Job I have ever worked. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. We want you to join our company with 25 years of industry experience. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Alight Easy 1-Click Apply. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Human Resources. New York Equal Pay for Equal Work Act Statement. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. #beAlight Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Reporting Relationships You can deactivate or delete job alerts by clicking the button below. We reward continuous improvement and encourage you to own your own development. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Learn how this feature works. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Demonstrate a high level of confidentiality and professionalism Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Copyright 2023 Grabjobs Pte.Ltd. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Posting id: 823465203. We promote healthy lifestyles and flexible work arrangements for our employees. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Be Real with Alight and help us re-imagine how people and organizations thrive. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. We learn from one another, champion progress and challenge the status quo. Please enter a Name and Password so you can update your Job Alerts in the future. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our people are our greatest assets at Alight Solutions because People Matter! This is a 6 months project and we offer Full Time Shifts (Rotating). We want towelcome you to learn more aboutAlight and our Customer Care team. Esto te describe? Find out if you meet the requirements! as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Must be able to work a flexible schedule based upon high call volume needs. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Our Promise Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming At Alight, we are reimagining how people and organizations thrive. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. READ MORE Important information: * Demonstrate a positive attitude, self-awareness and embrace feedback Our story starts with a simple universal truth: Every business is a people business. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. This may include assisting the caller in navigating the system as well. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Work-Life Balance Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. This job is no longer accepting applications. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. 2023 Snagajob.com, Inc. All rights reserved. Pros. Benefits start on your first day of employment, Programs & activities that give back to our. * High School Diploma or equivalent is required, bachelor's degree a plus Customer Care Representative Human Resources. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. This position supports Alight s benefits administration and HR BPO platform businesses. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At Alight, we connect passion with purpose. Cons. Must be able to work a flexible schedule based upon high call volume needs. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight is committed to the continued development of our colleagues. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Disabled Person, Inc. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). We combine data-driven . This is a 6 months project and we offer Full Time Shifts (Rotating). Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight also offers a comprehensive benefits package. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Learn more at . * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Be prepared to answer why you are interested in this particular job opening. Customer Care Representative Greater Toronto Area, Canada. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. As a Customer Care Representative, you will report to a Customer Care Team Leader Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. From company leaders to our newest colleagues, we all play a role in bringing our values to life. * Able to work independently and to adapt to a rapidly changing environment Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Health, Dental, Vision, Life Insurance and more. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Get a free, personalized salary estimate based on today's job market. Accurately documenting all conversations and actions taken on each interaction. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . https://www.consumer.ftc.gov/articles/0243-job-scams. Find out if you meet the requirements! We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * Strong attention to detail with critical thinking skills Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Cons * A demonstrated successful work history in customer service, insurance, or related field. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Help us reimagine how people and organizations thrive! Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. $50K-$69K Per Year (Glassdoor est.) Disabled Person, Inc. * Express yourself in an open and honest manner 26 Alight Customer Care Representative jobs available on Indeed.com. Lensa, Inc. - Lensa is a job search engine. Alight Solutions Easy 1-Click Apply. Customer Care Representative Human Resources. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. 2023 At Alight, we are reimagining how people and organizations thrive. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. The mission of our customer care teams exemplifies the need for human understanding. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.